Knowledge Base

Browse our guides and tutorials to get the most out of your hosting.

Getting Started

Your first order, your client area, and how to keep your account safe.

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Ordering: you do not need an account first Finding your way around the client area Securing your account Signing in, lost passwords, and active sessions Your profile and additional contacts

Hosting & Websites

The tools inside your hosting service: files, databases, email, DNS, cron, backups.

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The tools inside your service Putting your website online Databases Backups: what is kept, and how to get it back The Files tab, button by button FTP accounts: creating one and connecting Email mailboxes and webmail DNS records on the hosting DNS tab Subdomains Cron jobs: scheduled tasks Backups on the Backups tab, precisely Database users, roles and the web manager

Apps & Docker

Running applications on your hosting - what they cost you, how to install them and how to put them on your domain.

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Installing WordPress and managing updates Managing plugins, themes and website security Deploying a website with Git Running Laravel, Node.js and Python applications What am I buying: hosting or an app? Installing an app Putting an app on your own domain My app says "Not starting" How many apps can I run? Removing an app Your app's address, login details and shell

Domains

Registering, transferring, DNS, nameservers, renewal and protection.

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Renewing a domain and enabling domain auto-renew Registering a domain Transferring a domain to us Nameservers, DNS and the difference EPP codes, registrar lock and ID protection The domain page, field by field

Billing

Invoices, paying by bank transfer, account credit and renewals.

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Renewing a hosting service and enabling auto-renew Changing a monthly or annual billing cycle Understanding payment methods and currencies How invoices work Paying by bank transfer Account credit Cancelling a service Promo codes Upgrading or downgrading a plan

Support

Tickets, announcements and how to report a problem so it gets fixed fast.

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Opening a support ticket Announcements and staying informed What happens after you open a ticket

SSL Certificates

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Ordering an SSL certificate Configuring and validating your certificate

Email & Mail

Creating mailboxes, using webmail and troubleshooting delivery.

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Connecting an email app with IMAP and SMTP Troubleshooting email delivery How to Set up Email Setup

Control Panel

Managing your domains, websites, files and services from the hosting control panel.

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Accessing your hosting control panel Understanding the control panel dashboard Managing a domain and website File manager and backups

Resource Usage & Limits

Understanding the resources used by your hosting service and when a plan change may be needed.

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Understanding your service resource usage Reading the usage graph and current view Healthy status, limits and plan upgrades

Downloads & Certificates

Finding files made available for your services and installing certificates safely.

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Finding available downloads Downloading and installing an SSL certificate